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HP Inspiron 15 won't boot up. Tried posted solutions. Can't get past DELL logo and whirling dots.

Last response: in Laptop Tech Support
July 3, 2017 6:57:52 PM

My Dell Inspiron 15 won't boot up. The Dell name and whirling dots (loading) remain on the screen indefinitely. I have tried most posted solutions. However, there was no INTEL Smart Response choice in the advance set up menu, so I tired it with both available choices going back and forth several times. No joy. I tried disabling the security boot setting and re enabling it. Still no joy. I don't have a Windows 8 disk to boot up from the disk drive. Do I need to get one or is there another solution? Thank you.

More about : inspiron boot posted solutions past dell logo whirling dots

July 3, 2017 7:03:59 PM

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Question from jstonegate : "DELL Inspiron 15 won't boot up. Tried posted solutions. Can't get past DELL logo and whirling dots."

My Dell Inspiron 15 won't boot up. The Dell name and whirling dots (loading) remain on the screen indefinitely. I have tried most posted solutions. However, there was no INTEL Smart Response choice in the advance set up menu, so I tired it with both available choices going back and forth several times. No joy. I tried disabling the security boot setting and re enabling it. Still no joy. I don't have a Windows 8 disk to boot up from the disk drive. Do I need to get one or is there another solution? Thank you.
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Best solution

July 18, 2017 3:43:50 PM

Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. You shouTo fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your coputer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.

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