Laptop wont turn on without battery or AC Power

atljsf

Estimable

Jun 17, 2015

256

1

5,210

• Jun 28, 2017

• #2

is it still under warranty?

can you try with a different battery?

 

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hellow12

Prominent

Jun 28, 2017

9

0

510

• Jun 29, 2017

• #3

no in Windows is 100% remaining, but can't get out ac cable because will turn off.

second battery I no have.

 

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hellow12

Prominent

Jun 28, 2017

9

0

510

• Jun 29, 2017

• #4

This problem is mindblowing. I try with hard reset 10, 20 and 30 sec but I don't know if support hard reset this model.

 

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ffg7

Splendid

Moderator

Apr 7, 2015

3,158

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25,965

• Jun 29, 2017

• #5

did you take the battery out & disconnected the power adapter before doing the hard reset?

 

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hellow12

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Jun 28, 2017

9

0

510

• Jun 30, 2017

• #6

yes

 

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hang-the-9

Titan

Mar 25, 2010

20,158

284

124,800

• Jun 30, 2017
• Solution

• #7

If it does not turn on without the battery while on wall power, it is likely it's a bad motherboard.

 

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Solution

ffg7

Splendid

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Apr 7, 2015

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• Jun 30, 2017

• #8

sounds like it.

 

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hellow12

Prominent

Jun 28, 2017

9

0

510

• Jun 30, 2017

• #9

but is interesthing can turn on only with AC cable and battery.

 

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hellow12

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Jun 28, 2017

9

0

510

• Jul 1, 2017

• #10

btw can be from old bios?

 

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ffg7

Splendid

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Apr 7, 2015

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• Jul 2, 2017

• #11

doubt it but what version is yours & what is the latest version?

 

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hellow12

Prominent

Jun 28, 2017

9

0

510

• Jul 3, 2017

• #12

DMI BIOS

vendor Phoenix Technologies Ltd.
version 03QB
date 12/14/2011
Can't find from where can download new bios.

btw Diode of charge is not work others work fine. When I open laptop I saw something wrong there, something like little burn thing. I don't think so diode can broke whole system for charge.

 

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atljsf

Estimable

Jun 17, 2015

256

1

5,210

• Jul 3, 2017

• #13

if the diode is burned it will not allow the flow of electricity to some marts of the system, for security reasons this is done this way

it might be a fuse, not a diode

anyway, sounds like you need a new board, or a new laptop, this laptop is old and the replacement part surely costs more than the laptop if it can be found

i would take out the hard disk, put it in a external drive case and proceed with a new laptop, is a better investment at this moment

 

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ffg7

Splendid

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Apr 7, 2015

3,158

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25,965

• Jul 3, 2017

• #14

hellow12, can you post a closeup picture of that burnt component to see what it is & if there is a "F" or "D" printed next to that component? component depending on what it is would cost maybe a couple of dollars in not less then a dollar.

 

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hellow12

Prominent

Jun 28, 2017

9

0

510

• Jul 3, 2017

• #15

Ok I will make picture. but I need little time to open and close case.

 

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hellow12

Prominent

Jun 28, 2017

9

0

510

• Jul 3, 2017

• #16

never mind that was something dirty or burnout.

http/imgur.com/a/JcUKs

When I start Laptop with AC cable and battery is needed little more time to keep button from the usua. Or just Samsung work this way

motherboard is the problem 99%.

Okey guys thanks you very much for your time and you share with my problem.

 

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