I was researching stuff for my skating homework and as I opened a new page my headphones were playing in my head that I had a virus so I needed to call a number. I didn't call the number because it was fake (I could tell). The voice wouldn't stop talking so I logged off. Now when I turned my computer back on the only thing that I can see on the screen is my mouse pointer and nothing is happening!!! The voice also started speaking again. HELP!!!!
My laptop is dead. HELP!!!
- Thread starter Abigail_9
- Start date
Solution
T_T
Distinguished
- Jan 13, 2010
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Your laptop isn't dead, though that virus did a great job of announcing itself as it began infecting your hard drive. My recommendation is to remove the HDD/SSD from the laptop, then connect it to another computer as a secondary storage. While connected to the other computer, run an AV scan to clean your laptop HDD/SSD.
Alternatively, you could try getting into Safe Mode and attempt to run AV software, but this method can still leave traces of the virus, depending on how good the creator was with the code.
Alternatively, you could try getting into Safe Mode and attempt to run AV software, but this method can still leave traces of the virus, depending on how good the creator was with the code.
mjslakeridge
Distinguished
- Mar 6, 2013
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- 19,265
Agree with T_T, you have a virus not a dead laptop. In safe mode does your display work? Is the voice gone in safe mode?
This won't help you now, but may in the future. When you get rid of the virus, make a disk image of your operating system drive, and store it on another computer or an external drive. If you get infected in the future, you can use the recovery disk that you create using the imaging software to boot and then restore the disk image back to your OS drive. I use Acronis True Image Home to make images of all my computer's OS drives, and create a new image every month or so, keeping the latest 2-3 images. I try to keep my OS drives "lean", so the backup images aren't too large and don't take that long to create.
This won't help you now, but may in the future. When you get rid of the virus, make a disk image of your operating system drive, and store it on another computer or an external drive. If you get infected in the future, you can use the recovery disk that you create using the imaging software to boot and then restore the disk image back to your OS drive. I use Acronis True Image Home to make images of all my computer's OS drives, and create a new image every month or so, keeping the latest 2-3 images. I try to keep my OS drives "lean", so the backup images aren't too large and don't take that long to create.
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