Your question

My Acer laptop, ES1-711 turns on just fine, but the screen stays dark like it's still off. What do I do to fix this?

Last response: in Laptop Tech Support
April 30, 2017 8:54:12 PM

The blue light indicating the laptop is working, as is the charger light, but the screen stays black as if it's still turned off. Help?

More about : acer laptop es1 711 turns fine screen stays dark fix

Best solution

April 30, 2017 10:35:48 PM

Try this...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.
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