Can't get past Windows 10 log-in screen

Ruud_4 · Apr 28, 2017

Hello there folks,

I was casually surfing the web when my laptop started blowing air very loudly and shut down.

When I tried to reboot, my mousepad And keyboard stopped working... in a sense. Only lmb was responding (external mouse, Not mousepad) And my keyboard keeps spamming Q. Because of this I cant enter bios or safemode And I cant open onscreen keyboard either.
Also after a few moment the fan starts blowing mad again.

Any ideas/suggestions towards fixing this?

Thanks in advance.

hang-the-9 · Apr 28, 2017

Sounds like your laptop is dying, never mind logging on to Windows. First step, remove the keyboard, clean out the system, fans, heatsinks, apply new thermal paste, make sure vents are all clear. With the keyboard removed, test the system with external one. If it's working then, get a replacement keyboard.

Ruud_4 · Apr 28, 2017

Well its a fairly new machine, just over 3 months old

hang-the-9 · May 1, 2017

Ruud_4 :

Then the correct step would be to contact the laptop vendor for warranty support.

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Can't get past Windows 10 log-in screen

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