whats gone wrong

trickierickie · Mar 30, 2017

i was given a fire stick as a gift it worked very well I paired it at our internet no problem we watched it a few times then on the screen it stated "there's another account registered to this internet address" turned it off to find out how to do this , when I turned it back on its dead no sound no picture any body have any idea ?

Barty1884 · Mar 30, 2017

Internet address? OR Amazon account? Did you ever register it with your Amazon account?
https

/www.amazon.com/gp/help/customer/display.html?nodeId=201452550

With the lack of display or sound though, you might want to reach out to Amazon if you've tried to reboot options (like unplugging)
https

/www.amazon.com/gp/help/customer/display.html?nodeId=201452570

trickierickie · Mar 30, 2017

Barty thanks for quick response no I did not register it we have no problem with internet connection ?

Barty1884 · Mar 30, 2017

Looking at the Amazon link, it should be registered to your own Amazon account. Whoever purchased it (assuming via Amazon) has it auto-linked to their account - as per the link I posted. I suspect it's not an internet issue you were seeing, but a registration issue.

Again though, doesn't appear to be the only issue you're dealing with - and this one may be defective. If a reboot doesn't bring back your picture/sound, I'd reach out to Amazon.

trickierickie · Mar 30, 2017

Barty I will try to get in touch with amazon to see if they have blocked the fire stick thanks again will post the outcome just in case any body has the same problem

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