NeedGL553 laptop black screen after update

Christianq9 · Mar 25, 2017

The keyboard lights are on cycle, but I can even go to bios. It's just plain black and I can hear the fan working. But there really is no response other than turning it off and back on again. Please help.

Christianq9 · Mar 25, 2017

MERGED QUESTION
Question from Christianq9 : "ASUS ROG GL553 laptop black screen after update"

The keyboard lights are on and on cycle, but I can't even go to bios. It's just plain black and I can hear the fan working. But there really is no response other than turning it off and back on again. Please help.

webworkings · Mar 25, 2017

Try this...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

You may also want to check for driver updates since this occurred after a system update.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.

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