Black screen power

Joanne_15

Prominent
Mar 10, 2017
1
0
510
Hi I have just turned my laptop on and I have the fan working and power light but nothing else is working I have tried taking out battery and holding down the power button for a minute. Still nothing just a black screen.also have tried plugging into a mother monitor also
 
Solution
When you tried plugging in another monitor did you do the following...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If not, try it that way. If yes, then see below.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may...
When you tried plugging in another monitor did you do the following...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If not, try it that way. If yes, then see below.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.
 
Solution