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Frozen laptop won't turn off.

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  • windows 10
  • Laptops
  • Gaming
  • Power Down
Last response: in Laptop Tech Support
February 23, 2017 2:49:01 PM

Got a Dell something something laptop. Its windows 10.

I was playing the game overwatch and it froze (rather unusual). I could still move the mouse and hear the game and chat.

Tried control alt delete. Tried alt f4. Tried control alt tab. Tried Windows + l. Tried windows. Cannot close the game.

However I can also not turn it off. The power button is not shutting it down either. It won't go on sleep when I close the lid.

Can't remove battery as I don't have the tool and it apparently voids the warranty (it's not an easy remove one).

Not sure what to do other than let the battery drain. Any suggestions?

Id rather not send it off and I'd preferably like to resolve this tonight.

Update: whilst writing this slowly on my phone, it went onto sleep. However I cannot wake it and I can't turn it off. Grumble grumble.

More about : frozen laptop turn

a b D Laptop
a b β Windows 10
a b 4 Gaming
February 23, 2017 3:02:51 PM

Hi,

Hold the power button.

What model is the laptop?
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February 23, 2017 3:09:22 PM

Yes I have tried holding the power button. The power button is not being responsive at all.

Its a Dell Inspiron 15-7000.
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Related resources
a b D Laptop
a b β Windows 10
a b 4 Gaming
February 23, 2017 3:14:22 PM

How long did you hold the power button for?

Try holding it for around 2 minutes.
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Best solution

a b D Laptop
a b β Windows 10
a b 4 Gaming
February 23, 2017 3:15:15 PM

If that fails

Let it run flat. (Always make sure you watching it (Fire!))

Then return it to Dell.

That's a serious issue if the button doesn't respond when held and may even result in a recall.
Share
February 23, 2017 3:56:54 PM

Yep, tried holding it for over two minutes. Still no luck.

First time I've had a real issue and I think it's actually the first time it's ever frozen (some games crash but normally it doesn't require a restart). I'm overdue a backup as well, irritatingly.

I'll let it go flat, then give it a wee bit of charge and see if any of the symptoms reoccur before sending it off. In the meantime I've left the cooling stand plugged in to keep it cool and help drain power.

Don't suppose there's a hidden hard reset or power kill switch on it that I'm unaware of? Like those you find on phones and routers?
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a b D Laptop
a b β Windows 10
a b 4 Gaming
February 23, 2017 7:16:01 PM

No,

This is a severe issue and should NEVER occur.

Something is seriously wrong.

It may not seem that bad but this can be quite dangerous, it also means the laptop doesn't meet the FCC requirement as the transmitting device cannot be turned off in an emergency.
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April 4, 2017 6:15:01 AM

Sorry for the delay in responding. I eventually let it run flat, and it turned back on okay. However after an hour or two I also got a blue-screen (hard drive failure). Took it back to the shop in which I got it and had it sent off for repair.

Apparently there was an issue with the power button and they had to reseat it. They also said that firmware was corrupted. Seems to all be working now, but it's much slower than when I first got it (only like 6 months ago), despite a clean install.
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December 2, 2017 4:41:48 PM

Same thing happened to mine just now where it just stopped midway playing rainbow 6. Manage to exit my game using the mouse. But stuck on the home screen can't turn it off using the power button either.
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December 3, 2017 9:25:33 AM

Strange. Mark, this started happening out of nowhere for me too. It's happened ONCE, like in the summer while I was playing Subnautica... but today I was just doing some schoolwork and my keyboard stopped working, then switching between windows stopped working until gradually everything is frozen.
Nothing turns it off except taking the bottom off (theres also something wrong with the way the screw was inserted into my laptop. I found this out when I had to unscrew it for that first time with Subnautica) and unplugging the battery, which I did. It was working fine again for about 30 minutes, then my keyboard stopped working again, and now I'm sitting here with my screen frozen on Google docs.
I really don't want to send it in, but that just might end up being the case if it keeps on freezing before I can figure out what's wrong with it.
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December 6, 2017 8:44:56 AM

annithtran said:
Strange. Mark, this started happening out of nowhere for me too. It's happened ONCE, like in the summer while I was playing Subnautica... but today I was just doing some schoolwork and my keyboard stopped working, then switching between windows stopped working until gradually everything is frozen.
Nothing turns it off except taking the bottom off (theres also something wrong with the way the screw was inserted into my laptop. I found this out when I had to unscrew it for that first time with Subnautica) and unplugging the battery, which I did. It was working fine again for about 30 minutes, then my keyboard stopped working again, and now I'm sitting here with my screen frozen on Google docs.
I really don't want to send it in, but that just might end up being the case if it keeps on freezing before I can figure out what's wrong with it.


@annithtran this just happened to mine, as well, and I am running Ubuntu 14.04. I have windows 10 on my other drive, but I wasn't using it. I had a lot of work I was in the middle of.
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January 9, 2018 7:11:28 AM

me too . Just now
Inspiron 15 7000 Series (7559)

With so much people now im worried
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January 19, 2018 5:31:27 PM

This happens to me too. Happened twice today. I've noticed some hard drive clicking as well so I assume the cheap firecuda SeaGate drive is about to bite the dust. However, that is a more recent development. The keyboard locks up entirely, as well as the touch pad and power button. No function till you hard reset the system. My auxiliary mouse still works until I unplug it from the USB outlet. Once I plug it back in, there's no function... almost like the mobo is dead. I noticed this started happening more frequently when I switched the power options to "Balanced" instead of High Performance. So I just switched it back. It's happened a number of times in Fortnite, and now in Star Trek Online (don't laugh).


Not sure if the CPU is overheating and causing an issue with the keyboard connector port, or what, but if it prevents the PC from passing FCC requirements, sounds like we have a potential class action lawsuit.
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February 6, 2018 4:18:17 PM

Just responding as I'm just now getting this issue as well. It sucks cause it isn't even my laptop. Kind of whoring 2 hours a week to use it. But it's for a good cause. #pubg. It started working as i was typing this. Hopefully it isn't the same issue as y'all.
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February 7, 2018 6:52:42 AM

I've had it happen once again since switching my power configuration back to high-performance. The time it did occur was also on a recently cloned HDD, since I replaced the failing SG firecuda. I still suspect there may be an issue with the mobo, or the power supply as this new drive has a faint click once in a while that I can hear.

This most recent occurrence however caused the PC to freeze, then reset on its own, so it's not nearly as dramatic as the previous occasions where the keyboard and input controls fail to respond and you're forced to unplug the battery after taking off the bottom panel. I sometimes get funky behavior when I "hard press" keys on my keyboard, such as intense gaming scenarios. I had a loud audio screech yesterday where it continuously played audio from the game I was in, but there was a high-pitched squealing sound over it. I thought it was the game, and might've been, but it was present when I alt-tabbed. After playing with the mute function a couple times, it stopped.

Funny how my Toshiba Satellite survived countless drops, even to the point the outside case was coming apart and still performed fine after a few HDD replacements lol. This one has never been dropped ever, and yet I'm finding that it's not ethical to keep it longer than a year with Dell's building standards.
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February 10, 2018 6:51:38 AM

Focalpoint said:
I've had it happen once again since switching my power configuration back to high-performance. The time it did occur was also on a recently cloned HDD, since I replaced the failing SG firecuda. I still suspect there may be an issue with the mobo, or the power supply as this new drive has a faint click once in a while that I can hear.

This most recent occurrence however caused the PC to freeze, then reset on its own, so it's not nearly as dramatic as the previous occasions where the keyboard and input controls fail to respond and you're forced to unplug the battery after taking off the bottom panel. I sometimes get funky behavior when I "hard press" keys on my keyboard, such as intense gaming scenarios. I had a loud audio screech yesterday where it continuously played audio from the game I was in, but there was a high-pitched squealing sound over it. I thought it was the game, and might've been, but it was present when I alt-tabbed. After playing with the mute function a couple times, it stopped.

Funny how my Toshiba Satellite survived countless drops, even to the point the outside case was coming apart and still performed fine after a few HDD replacements lol. This one has never been dropped ever, and yet I'm finding that it's not ethical to keep it longer than a year with Dell's building standards.


it has happened to me right now while i was playing cs-go on my dell inspiron 5577 gaming laptop.i have left it to discharge completely.lets see what happens.i am in college,and i cant really send it to dell as i have a lot of works.this has happened to me for the first time in six months of buying this laptop.does this thing keep happening again?do i really have to send it to dell?i updated the firmware and bios earlier in january when it arrived on dell's website.I am really worried.
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February 10, 2018 10:10:55 AM

i left it to discharge and shutdown automatically.afterwards it started well but it has become significantly slow,evn when starting up or shutting down,i have not played any game since then as i fear it would hang again.
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February 10, 2018 12:59:21 PM

himanshushankar105 said:
Focalpoint said:
I've had it happen once again since switching my power configuration back to high-performance. The time it did occur was also on a recently cloned HDD, since I replaced the failing SG firecuda. I still suspect there may be an issue with the mobo, or the power supply as this new drive has a faint click once in a while that I can hear.

This most recent occurrence however caused the PC to freeze, then reset on its own, so it's not nearly as dramatic as the previous occasions where the keyboard and input controls fail to respond and you're forced to unplug the battery after taking off the bottom panel. I sometimes get funky behavior when I "hard press" keys on my keyboard, such as intense gaming scenarios. I had a loud audio screech yesterday where it continuously played audio from the game I was in, but there was a high-pitched squealing sound over it. I thought it was the game, and might've been, but it was present when I alt-tabbed. After playing with the mute function a couple times, it stopped.

Funny how my Toshiba Satellite survived countless drops, even to the point the outside case was coming apart and still performed fine after a few HDD replacements lol. This one has never been dropped ever, and yet I'm finding that it's not ethical to keep it longer than a year with Dell's building standards.


it has happened to me right now while i was playing cs-go on my dell inspiron 5577 gaming laptop.i have left it to discharge completely.lets see what happens.i am in college,and i cant really send it to dell as i have a lot of works.this has happened to me for the first time in six months of buying this laptop.does this thing keep happening again?do i really have to send it to dell?i updated the firmware and bios earlier in january when it arrived on dell's website.I am really worried.


Loading windows will take longer as the PC is not shut down properly, even when the laptop's battery discharges. It is likely Windows is searching for errors. I have decided to do a complete format of my hard drive and do a clean install of windows without Dell's bloatware added on. My issues with slowness are likely caused by a half-assed cloned HDD attempt from a free program, including OS. Not a good idea, but it did work. The problem is when I boot into windows, disk function is maxed out for a good 10mins. Feels like I'm back in 1996 again. Either way, I still recommend switching power profiles to Max performance, instead of balanced.

In the meantime, issue a complaint about this subject with Dell while you still have your warranty and let us know how they respond. Apparently a laptop that cannot shut down with input goes against FCC regulations and could hold them liable.
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February 10, 2018 6:50:34 PM

should i reinstall the hdd firmware and bios,would it work?
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February 20, 2018 12:56:51 PM

Dell Inspiron 7559 here, just got the same issue and saw this thread. I was playing CS: Source when it happened and i'm waiting for the battery to drain as we speak. The laptop had just been turned on 10-15 minutes prior to the crash so doubt it was overheated, also using a cooling pad. Had no other programs / tabs open at the time. It also seems to be making weird clicking noises (hard drive stuck maybe?). I've had this laptop for about a year and a half now and have had no issues at all so far. I'm not going to remove the battery as it's still under warranty. Anyone have any clue about possible causes/solutions to this? Seems to be a common issue with Dell Inspiron series laptops as I saw quite a few other users have similar problems when I was looking up how to shut it down. Im running Windows 10 if that helps.

Edit: My OS is installed on my SSD , not the HDD.

Update: Just turned it back on after battery was completely drained. Had no blue screen with error codes or anything, just booted as normal, everything on it worked fine as well. Also checked windows logs but there were no errors logged in the past 24 hours. I'm completely stumped as to what could be the cause of this severe crash.
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less than a minute ago

Just happened to me for the second time.

The first time it happened was around December, I found this thread and it was relatively new. I decided to open the bottom panel to remove the battery, and I found out the fans were completely covered by dust, which I cleaned. Everything worked when I turned it back on.

This time, I don't have a screwdriver with me so I'm letting it run flat.

I guess I should also poiny out that the left hinge of the screen broke, which makes opening and closing the laptop pop open the entire left side if I'm not careful. The latop has never been dropped or otherwise hit, so it just happened spontaneously due to its shoddy build (which I might add, seems to be another common problem with this model judging from other discussions I've seen).

Since this is apparently going to become a common occurrence, on a laptop that I bought not even 2 years ago, I'm simply not buying from Dell again unless they issue a recall or otherwise take responsibility.
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