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i can't download an antivirus

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  • Download
  • Malware
  • Virus
  • Antivirus
Last response: in Laptop Tech Support
February 21, 2017 12:45:34 PM

i had a rude skype video call which can be the cause of getting my pc that i just bought infected.
i analised my pc many times using malewarebytes and housecall but i didn't find anything wrong in my pc and i still can't download an antivirus .
please help me solve my probleme.

More about : download antivirus

February 21, 2017 4:05:02 PM

That you can't download an antivirus is really odd.

Try booting up the computer in "Safe Mode with Networking" (instructions included below) and then try downloading the program(s).

If you can't then, I would consider getting it from someone else, and putting it on a USB drive and try and run it that way.

Should all of those not work, then I would look into backing up what you can, and resetting the computer.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.


In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.
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February 24, 2017 2:31:03 PM

webworkings said:
That you can't download an antivirus is really odd.

Try booting up the computer in "Safe Mode with Networking" (instructions included below) and then try downloading the program(s).

If you can't then, I would consider getting it from someone else, and putting it on a USB drive and try and run it that way.

Should all of those not work, then I would look into backing up what you can, and resetting the computer.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.


In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.


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Related resources
February 24, 2017 2:31:45 PM

webworkings said:
That you can't download an antivirus is really odd.

Try booting up the computer in "Safe Mode with Networking" (instructions included below) and then try downloading the program(s).

If you can't then, I would consider getting it from someone else, and putting it on a USB drive and try and run it that way.

Should all of those not work, then I would look into backing up what you can, and resetting the computer.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.


In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.


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February 24, 2017 2:32:35 PM

i got into the safe mode and i tryed to install avg antivirus but it didn't work
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Best solution

February 24, 2017 2:45:20 PM

If it won't allow for the installation, you may have to try using one of the online versions. That is if it is only antivirus that you can't install. If it includes other things that won't install, that is something different.
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