Laptop Blank Screen

Slow Pri · Feb 19, 2017

Hey Guys!

So I have a Dell PP18L Laptop running Windows 7. However, my cousin recently was listening to music than he turned of the laptop and went to go do a few things. When he came back he turned the computer on, the laptop turns on w/ fans spinning etc but there is black screen on the Laptop.

Note, this laptop is being used overseas. So if there is any solution please let me know, I'll have to say it in basic terms.

Thanks!

webworkings · Feb 19, 2017

Try this...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.

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Laptop Blank Screen

Slow Pri

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webworkings

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