Dell laptop no audio from speakers but headphones work

jam877

Estimable
May 17, 2014
1
0
4,510
I purchased my laptop about a month ago and just over a week ago my internal speakers stopped working and instead just make a very quiet popping/cracking sound when audio is being played. My headphone port still works perfectly tho. Every so often the speakers will start working again randomly but always eventually stop working again. The laptop is a Dell Latitude E7270. I'm guessing it is a hardware issue and plan on sending it back under warranty but just wanted to make sure as happened very randomly.

Cheers
 
Solution
If you just got this laptop you should be contacting the place you got it from and having them replace it. No new device should have such problems.