Dell 15 7000 internet browser connection dropout

Geoff_66 · Feb 14, 2017

In the last couple of days the internet connection has been dropping out on my Dell Inspiron 15 7000 (just over three years old). The connection to my router (or via the shared wired network in my apartment building) does not drop out- the browser window just gets stuck on 'Connecting...' I have to restart the computer to get the browser working again.

Other devices using the wifi do not have this problem and I have not uploaded any new soft or hardware in the last few days.

Please help- am still hoping I can hold out for another 6 months before needing a new laptop!

webworkings · Feb 14, 2017

Just a note: Even though other devices work on it, it is possible that yours is noticing any small drops in the connection, which is then cutting you off.

Try this....

First, make sure your laptop is 'not' connected to the modem/router via an Ethernet cable and follow the steps:

1. Go to "Control Panel".

2. Next go to "Network and Internet" and then "Network and Sharing".

3. Now click on "Manage Wireless Networks".

4. On this screen, remove all wireless connections by "right clicking" on it and select "Remove network" from the drop down menu.

5. After doing this, close the open windows and reboot the computer.

6. Once the computer is fully reloaded, scan for the "Wi-Fi networks".

7. Click on the available network that you want to access and select "connect".

8. It takes a moment, but then you will be asked to give a password for your Wi-Fi connection. Type in the password and click the "connect" button.

It should now be connected.

NOTE: If this doesn't work, you may want to reset your modem/router, and then once it is fully loaded again, repeat the above steps.

If this doesn't work, test seeing if your laptop will connect via Ethernet. If so, then your WiFi card may be going. You can either look to replace it/have it replaced, or get an external (plugs in via USB) WiFi card.

Geoff_66 · Feb 15, 2017

Thanks mate but the Wi-fi (or when connected to the building's internet, the ethernet cable is NOT the problem here. The Wifi connection is always strong and the computer remains connected to the router. The issue is then using internet through a browser itself (Chrome, Mozilla etc)- the browser just stops working and does not move past 'Connecting...' when going to a webpage. Right now it is actually working but I expect it to stop on me again shortly.

Cheers
Geoff

webworkings · Feb 15, 2017

I see. Then the problem is the programs. You may want to try clearing out the history, cache, cookies, etc., for them, then reboot the tablet, to see if that resolves the issue. But before doing so, be sure to save any info you may need/want.

Over time, having so much on there and not cleaning it up/off can cause tons of issues. Also make sure that the browsers are completely updated.

If that doesn't do it, you may want to try launching in "Safe Mode with Networking" and see if you get the problem then. If you do not, then there is something else on the computer, either another program or an add on in the browser, that is the problem.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.

In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.

Geoff_66 · Feb 15, 2017

Cheers- I have emptied the cache, browsing history and cookies on both Chrome and Firefox (the 2 browsers used on this laptop) and I'll let you know how that goes. Hasn't dropped off yet...

Geoff_66 · Feb 16, 2017

Thanks mate- cleaning out the chae etc worked a treat. No issues now!

webworkings · Feb 16, 2017

Great. Glad I could help.

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