- Jun 20, 2015
- 2
- 0
- 4,510
I have an hp envy model m6-k012dx. I have been having issues with the battery and charging. It charged last night and I was going to install software the required the laptop to be plugged to achieve adapter. When I plugged it in the adapter light was white in stead of amber and the computer didn't recognize that I had plugged it in. I tested the adapter on another pc and it was fine. The battery was a 70 percent when I noticed the issue and the battery drained after a couple of hours. Now windows won't load unless the battery is disconnected. When the battery is connected and the ac is plugged in the power light flashes the computer turns on and the screen will light up but nothing else happens. If I disconnect the battery and have ac plugged in it boots with no issues
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