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Hp Pavilion dv6-6c, AMD A6 Vision, Windows 7 only powers to black screen, no cursor.

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  • Hewlett Packard
  • Pavilion
  • HP Pavilion
Last response: in Laptop Tech Support
February 10, 2017 10:28:00 AM

Help! My workhorse, daily use laptop just died. I use this for work and play, and I like it, so I'd love help.
While I was using it, it began to get really slow, I mean really slow, and quickly. After a short time, I tried to power it off normally, without success. I then forced it off with the power button. Now, my beloved Hp Laptop only powers up to a black screen. The Internet connectivity light is lit up, and the caps lock light flashes, but nothing else happens, including no cursor, nothing.
I have tried repeatedly pressing the F8 button after pressing the power on button, with no result. I have also attempted to just hold down the F8 button, with no result, as well as the escape key both ways with no results.
What's next? Any help would be very appreciated. Thanks

More about : pavilion dv6 amd vision windows powers black screen cursor

Best solution

a c 75 α HP
February 10, 2017 3:17:27 PM

Are you sure it isn't actually on? Do you hear any sounds coming from inside the laptop? If yes, try the following...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.

Now if there are actually no sounds coming from inside it either, try this...

1. First make sure the device has been charged.
2. Unplug your charger cord.
3. Remove the battery.
4. Press and hold the "Power" button for 30 seconds.
5. Now plug back in the power/charger cord.
6. Now put the battery back in.

If this doesn't help, then test the power cord to see if it is good. Either try your cord in another device, or try another devices cord in your laptop.

Should that not be the problem, then check the battery to see if it needs replacing.

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