HP Notebook - 15-ac138nia wifi keeps disconnecting in Windows 10

samadkhan

Estimable
Feb 19, 2015
3
0
4,510
Hello guys i need your help last year i bought HP 15-ac138nia. I am using windows 10 not sure about other windows but hp wifi keeps getting disconnect so in order to run it again i have to run windows diagnostic tool in order to run it again i had updated my drivers but problem still remains.
 
Solution
I see. Yeah if it works when hooked up via Ethernet, but not via WiFi then your WiFi card is probably damaged or in need of replacing.

If the device is under warranty, contact the manufacturer. If it isn't, then you can either look into replacing the internal one, or look into getting an external WiFi card, which connects via USB.

samadkhan

Estimable
Feb 19, 2015
3
0
4,510
I also tried that but problem still remains i reboot the modem but no effect and the internet is working fine i plug the ethernet cable in laptop and internet is working fine but i think the problem is with the wifi.
 
I see. Yeah if it works when hooked up via Ethernet, but not via WiFi then your WiFi card is probably damaged or in need of replacing.

If the device is under warranty, contact the manufacturer. If it isn't, then you can either look into replacing the internal one, or look into getting an external WiFi card, which connects via USB.
 
Solution