Converter Box not getting any channels from apartment

PatLat

Commendable
Jan 26, 2017
2
0
1,510
I just bought a new 4k tv, but unfortunately it does not have a tv tuner built in. Our apartment has coax connections for our TV service. As such, I bought a digital converter box (iview 3500stbii) to take the coax and output hdmi. The problem I'm having is that the converter box is not finding a single channel from the coax. I know the coax works, because when I try my other tv (Toshiba 32L2400U) I get all the channels perfectly. (The Toshiba uses the 8VSB ATSC Standard and also has 64QAM and 256QAM for cable)

I have tried two different brands of converter boxes now (other was Mediasonic homeworx) with the same issue. Something interesting is that the Toshiba is reporting that the channels are analog, not digital.

So, any ideas on how I can get TV? Am I buying the wrong type of converter? Why aren't they picking up channels?
 

PatLat

Commendable
Jan 26, 2017
2
0
1,510


That's the thing, my other TV is a digital TV and receives channels just fine. It even reports them as analog channels. My new TV just doesn't have a built in tuner, and the converter boxes aren't picking up channels.

Also, that is the box I currently have (iView 3500STBII). It doesn't work.