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ASUS Windows 8…help!!

Last response: in Laptop Tech Support
January 10, 2017 2:58:54 AM

Not sure whats going on with my computer, hopefully you guys can help. It starts up normally, log in normal, but when i get to desktop page things get strange. Firstly not all my toolbar icons turn up and when i hover over toolbar its just shows the loading circle sign. However all other folders on my desktop page are accessible and working properly. If i try to click on the toolbar the whole screen goes black with only curser available. I have tried to get safe mode on when restarting comp but it doesnt show up at all. Any help appreciated. Many thanks

More about : asus windows 8help

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January 10, 2017 4:02:40 PM

NOTE: These instructions are for when the screen is black with just the cursor. However, since yours does that after you touch the taskbar, the same information may resolve it. :) 

Try this....

Make sure you wait until the computer would be fully loaded before trying this, and not try it right away like you would to say get into BIOS. This needs you to actually be where you would be when Windows Explorer loads.

1. Press "Shift" repeatedly until the "sticky keys" window show ups.

2. Now click the the link there that will lead to the "Ease of Access Center".

3. Next click "Cancel" on the the bottom right corner of the "Set Up Sticky Keys" window.

4. From here you want to click "Control Panel" on the upper left corner (it should be right beside the "Make Your Computer Easier to Use" title.

5. Locate the "Computer Settings" menu and then choose the "Recovery" icon (make sure that your view of this is by either large or small icons for easier access).

6. Now click and open "System Restore".

7. Here you want to click next on the bottom right corner (a few times) until the button "Finish" shows up and then click it. (Just follow everything prompt that the window says which will lead you to recovering your previous system, in a certain time.

8. The computer will now do the work it needs to and then reboot.


If that doesn't work, you can try the following...

You can also try doing the Ctrl+Alt+Delete and see if you can get "Task Manager" to show.


If the "Task Manager" windows shows, then choose "New Task" and then type in EXPLORER. If the desktop shows up then you need to go into "Start", "Programs", then "Accessories" and finally "Command Prompt". (Or you can do a search for CMD.)

Make sure you load the "Command Prompt" with Administrator access. Then when it loads type in....

SFC /SCANNOW

It will do a file check.

To learn more about "SFC" visit this link at Microsoft... https://support.microsoft.com/en-us/kb/929833
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