How to know if graphics card is dead

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dadinjo

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Jan 1, 2017
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Hello everyone! This is my first thread and post on this forum, so I apologize in a advance if I break some rules, please tell me what I messed up and it won't happen again. :)

I have had a laptop for 2 years now. The laptop in question is Acer Aspire M3-581T MA50.
I bought it because I found it cheap and it had good hardware (i5 2467M, 4GB DDR3, nVidia GT 640M). And this is where we get to the problem.
Since I've bought a laptop, it has always been using integrated Intel HD 3000, and still uses it now. I found this out by entering the Device Manager, and under Display adapters, the only adapter shown was Intel HD. Of course, I was wondering why it's not using the dedicated GPU. When I tried to enable it, the first thing I noticed is that there is no nVidia Control Panel. I started to worry a bit. Then, I downloaded latest driver for GT 640M, but that failed, because at the start of the installation setup, I got a message that no compatible hardware can be found.
I went to a couple of PC and laptop services and all of them told me that my laptop doesn't even have nVidia GPU. They ran some of the gpu programs (GPU-Z, AIDA64) and neither of them identified nVidia's card.
What surprises and shocks me the most is the fact that on every single website with the specifications of this laptop, there is the nVidia GPU listed. I have entered the original model number from the back of the laptop, and even on Acer's official site, the GT 640M is listed in the specs.
Because the laptop was bought used, could it be that the GPU was taken out from it?

To this day, I haven't found a solution. I hope someone answers this as I want to use nVidia GPU on laptop because it is often used for gaming. I want to hopefully get a concrete answer to my question, and not too many questions, because I have written and explained everything in this post.
Thanks to everyone in advance.
:)
 
I just Googled the make and model as tou described it and I find that extra graphics facility is optional. The page is linked below. I must say I can't see the point in buying a laptop with a 15.6" screen and paying exrta for high-end graphics

https://www.amazon.co.uk/Acer-Aspire-M3-581T-15-6-inch-Ultrabook/dp/B009R16LQK.

Did they quote that spec or did you find it in a search? Even so, two years is a long time to go back and complain about misrepsentation. Sorry but you're stuck with it.
 

dadinjo

Commendable
Jan 1, 2017
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1,510
Hello, thanks for answering!
Well, you've found the wrong model. This is the full model name (taken from the sticker on the back of the laptop:
Acer Aspire M3-581T-52464G52Mnkkk

And, here you go:
https://www.amazon.de/Acer-Aspire-TimelineU-M3-581TG-52464G52Mnkk-Ultrabook/dp/B007CHH0EI
(translate it to English, it's in German)

Well, because I've bought it used, the seller didn't quote the GPU was in the laptop. I relied on what I found on the Internet, because it can't be that whole Internet is wrong. Every site quotes that GPU in the laptop.
 

dadinjo

Commendable
Jan 1, 2017
7
0
1,510


Exactly. :D
 
OK, so I'm not a gamer. :D

I'm still confused over the graphics on this site https://www.amazon.de/Acer-Aspire-TimelineU-M3-581TG-52464G52Mnkk-Ultrabook/dp/B007CHH0EI which is your link displayed in English. It seems to imply in the heading that the graphics are Intel HD3000 but in the expanded specification section, the graphics are provided by a Intel/Nvidia GT640M.

Point of interest; what output port is there; d-Sub, DVI or HDMI?
 

dadinjo

Commendable
Jan 1, 2017
7
0
1,510


It says Intel HD 3000 because it's processor's graphics, but it also says GT 640M because it is dedicated GPU (which is nowhere to be found in my laptop).
The output port on my laptop is only HDMI.
 

dadinjo

Commendable
Jan 1, 2017
7
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1,510


Nope, that doesn't work. I have just tried that, and when I right click, there is only 'Run' and 'Run as Administrator', but there are no options for selecting the GPU.
I'm one hundred per cent sure that this GPU is in the laptop, but is dead or taken out. I've talked with people in service and they said that a GPU is rarely unmounting out of the laptop.
I wanted to open it to check if a GPU is physically there, but I'm unsure and afraid of messing something up, and don't really have the money to pay the people in PC service just to check if it is there.
 
I strongly advise against opening the case to look for something you may not even recognise if it's in there, or recognising the space where it should be or once was if it isn't.

The RunAs is telling you there isn't a choice. The BIOS and Device Manager are saying the same.

The laptop worked for you for two years and it's only the principle that's annoying you.
 

dadinjo

Commendable
Jan 1, 2017
7
0
1,510


Yes, but I paid amount of money which suits for this laptop if it HAD dedicated graphics.
It haunts me that I gave more money for something I could buy cheaper, and as I can't sell my laptop (I need it) and buy some other with dediated GPU, I'm trying everything that's in my power just to know if it is in laptop or not...
 
I understand that feeling and sympathise but we've exhausted all the possibilities except the risky part of taking it to bits. A lot of manufacturers' websites have Chat Support facilities. Maybe if you could get into that with a company representative and give them the serial number, they can tell you whether it was ever and what other symptons may have caused.

That way you might settle the issue. If it didn't have that chip they might sell you one with instructions on how to fit it.

That's my last shot.
 
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