Hi.
Here's a puzzle I can't solve.
I have a pair of Dell Inspiron 3000 laptops (model 3147) for the kids.
Lovely little low end 2 in 1s. But the keyboards have a maddening, intermittent problem.
Some keys (on the physical keyboard) don't work.
One one kid's machine ... it's a collection of keys on the left.
On the other kid's ... it's the backspace key on the right .. and the A on the left .. and a few others.
And here's the part that galls me the most.
After updating all drivers and the BIOS ... Dad (me) pronounces the problems are solved. And they are.
Until they come back.
Restarting the computer a few hours later reveals that some keys don't work ... and I have to use the keyboard on the touchscreen to get things going.
And I can get the keys working again. But it doesn't last.
I cannot figure this out (we even have a third 3147 - my wife's - which is working fine).
These little machines are useful ... but are driving me crazy.
There is some sort of chronic keyboard problem with these units, but I am well out of warranty. There is lots of chatter on the web about "solutions" but nothing (so far) works for very long.
It's the holidays. I am sick as a dog and I have time to "play" with this if people have ideas.
I could order some replacement parts for one unit and see how that goes, but I thought I would ask advice first (I previously installed a new replacement screen for one of the units which had an unfortunate "accident" ... I'm still grateful for the help I got with that).
And so I turn to this community in hope ...
How do I get my keyboards working on my kids' Dell Inspiron 3147 computers? Not just once .. but for once and for all?
I'm trying to be a hero here!
Thanks in advance.
Here's a puzzle I can't solve.
I have a pair of Dell Inspiron 3000 laptops (model 3147) for the kids.
Lovely little low end 2 in 1s. But the keyboards have a maddening, intermittent problem.
Some keys (on the physical keyboard) don't work.
One one kid's machine ... it's a collection of keys on the left.
On the other kid's ... it's the backspace key on the right .. and the A on the left .. and a few others.
And here's the part that galls me the most.
After updating all drivers and the BIOS ... Dad (me) pronounces the problems are solved. And they are.
Until they come back.
Restarting the computer a few hours later reveals that some keys don't work ... and I have to use the keyboard on the touchscreen to get things going.
And I can get the keys working again. But it doesn't last.
I cannot figure this out (we even have a third 3147 - my wife's - which is working fine).
These little machines are useful ... but are driving me crazy.
There is some sort of chronic keyboard problem with these units, but I am well out of warranty. There is lots of chatter on the web about "solutions" but nothing (so far) works for very long.
It's the holidays. I am sick as a dog and I have time to "play" with this if people have ideas.
I could order some replacement parts for one unit and see how that goes, but I thought I would ask advice first (I previously installed a new replacement screen for one of the units which had an unfortunate "accident" ... I'm still grateful for the help I got with that).
And so I turn to this community in hope ...
How do I get my keyboards working on my kids' Dell Inspiron 3147 computers? Not just once .. but for once and for all?
I'm trying to be a hero here!
Thanks in advance.