Installing GPU Drivers cause Win10 freeze, HELP !

Zlatio

Commendable
Dec 22, 2016
9
0
1,510
So today i started my laptop (acer aspire e1-572G) and launched msi afterburner (i dont overclock, just monitoring gpu/cpu temps and fps while in-game) and i realised my gpu temp was 0. That sounded strange so i looked here and there and in other forums they said that its driver problem , so i uninstalled the gpu driver and (here is the real problem) when i downlaoded the latest driver for my gpu from amd (my gpu is hd 8670m) the Windows (win 10) just froze and i couldnt move mouse or shut it down so i hold the power button some secs to force shutdown it.
When i turned it on Windows couldnt boot , just black screen. I went in safe mode and run DDU, then restarted and it booted fine. When i try to instal the driver again -> it freezes again. Help me fix this please !

*Yesterday i was playing battlefield 3 and fifa 17 and the temps was not going above 75 degrees celsium so i dont think the card is dead*
 

Zlatio

Commendable
Dec 22, 2016
9
0
1,510


I bought my laptop with windows 10, so firstly i installed the win10 drivers (the lattest one from acer ofcourse) . I noticed one thing - when i went in the windows settings -> update settings - there the windows told me that there are drivers that has to be installed (for my amd hd 8670m) but not from AMD but some basic display drivers, i clicked install now and it started installing them , then froze again like the amd software installation ...

I will downgrade the windwos to 8.1 to see if there will be any solution.

 

mbarnes86

Distinguished
Sep 16, 2010
245
0
19,110
Can you reset to win 10 as installed by acer and dont allow updated drivers to install unless from Acer web site

Windows update sometimes installs the wrong device drivers with disasterous results

If acer supplied laptop with win 10 it should work correctly

Regards
Mike Barnes
 

Zlatio

Commendable
Dec 22, 2016
9
0
1,510


Acer says in their site that they do support win10 on this version of the laptop.

I bought the laptop second hand so i dont know if it is with installed windows 10 fabrically or the guy who owned it did instal the win10 but as i said it should support win10
 

Faike

Prominent
Mar 27, 2017
3
0
510
Use DDU to uninstall all current GPU drivers in safemode.
Don't update your driver, maybe the new drivers that came out 2 days ago are causing the issue.
Obviously something is wrong with the new driver so use the old driver until they fix the issue. Don't let it auto-update.