ASUS X555LAB Windows 10 "Critical Process Died" - Possible bad hard drive?

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jakarate11

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Aug 29, 2013
2
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10,510
I'm having quite an odd problem with my less than one year old ASUS X555LAB notebook. The laptop came preinstalled with Windows 10 and has worked find until recently when I intermittently stated getting blue screens. The computer would reboot and then be fine. But more recently, Windows 10 is locking or freezing up where I cannot move the mouse the pointer at all, and then after about 10 - 20 seconds, the laptop will give the blue screen again. Sometimes, I hear the hard drive wind down right before this happens as well. Other times, it will reboot directly to the BIOS and only the optical drive is listed in the SATA configuration. Once, I wouldn't show up at all for over and hour. I shut the laptop off, came back and hour later, and it worked just fine... until it blue screened again. I have reset the laptop twice with the recovery partition as well as updated to the latest BIOS. When Windows is able to boot, Crystal Disk info reports the drive as being good. Is it possible my hard drive is intermittently failing or my laptop's motherboard has a bad sata connection?
 
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Hey, @jakarate11!

I'd totally agree with @webworkings and advise you to get in touch with the laptop manufacturer's or reseller's official customer support. They should be able to assist you with the RMA procedure and replace the failed hardware component for you. However, I'd strongly recommend you backup all your important personal data from the notebook somewhere off-site (to an external HDD or a cloud storage service). If it's indeed a failed HDD, they won't fix the one you currently have in the system, they would simply replace it with a new one instead. This is how you will most probably lose your important files. So better be safe than sorry and backup your data.

Good luck! :)
SuperSoph_WD

SuperSoph_WD

Estimable
Jul 30, 2014
168
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4,910
Hey, @jakarate11!

I'd totally agree with @webworkings and advise you to get in touch with the laptop manufacturer's or reseller's official customer support. They should be able to assist you with the RMA procedure and replace the failed hardware component for you. However, I'd strongly recommend you backup all your important personal data from the notebook somewhere off-site (to an external HDD or a cloud storage service). If it's indeed a failed HDD, they won't fix the one you currently have in the system, they would simply replace it with a new one instead. This is how you will most probably lose your important files. So better be safe than sorry and backup your data.

Good luck! :)
SuperSoph_WD
 
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