- Jan 21, 2016
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Hey folks (and hopefully a Toshiba rep will read),
So I just got off the phone with an Australian Toshiba Support representative (based in Manila mind you) in relation to a chat I wanted to have about the Toshiba Support Website.
It seems that when I went to find drivers for an older Qosmio F60 I have, the website has changed considerably and in particular the search function and the fact that the drivers have been pulled for certain models.
There used to be approximately 5 or 6 drop down selectors which would have you at the drivers for your particular machine in no time and now it simply supplies a single input field attached to what I would presume to be a returned list of models via AJAX perhaps.
For example, when I enter the Toshiba Support Australia website http
/support.toshiba.com/?locale=en_AU&source=tap I enter Model or Serial number PQF65A in the single input field which displays a total of 4 results, none of them being my exact model being PQF65A-05M02W
The representative supplied an EU page http/www.toshiba.eu/support/drivers/ where I can enter a short part number for Portables??? -> Qosmio -> F Series -> F60 -> Short part number PQF65E (being the only option available anyway).
My issue is that I am on the Toshiba Australia website, I have a Toshiba notebook which I purchased in Australia and I can no longer navigate to a page which supplies all of the required drivers for this exact model as I could previously.
Is anyone aware of website maintenance for Toshiba Support sites? I know I'm not as I can't find any announcement and if a Toshiba representative didn't know then how would us consumers?
If any Toshiba reps come across this thread I would also like to know why you had to go and break a Support site that worked perfectly well before?
Your Australian rep from Manila has insisted that this is in the interest of creating a Worldwide one stop shop type of deal but if you don't supply worldwide support for differing worldwide computer models then you are going to have worldwide problems IMO ... at the moment I'm thinking System crashes and BSOD's galore.
Please fix your support site again - rant over.
So I just got off the phone with an Australian Toshiba Support representative (based in Manila mind you) in relation to a chat I wanted to have about the Toshiba Support Website.
It seems that when I went to find drivers for an older Qosmio F60 I have, the website has changed considerably and in particular the search function and the fact that the drivers have been pulled for certain models.
There used to be approximately 5 or 6 drop down selectors which would have you at the drivers for your particular machine in no time and now it simply supplies a single input field attached to what I would presume to be a returned list of models via AJAX perhaps.
For example, when I enter the Toshiba Support Australia website http
/support.toshiba.com/?locale=en_AU&source=tap I enter Model or Serial number PQF65A in the single input field which displays a total of 4 results, none of them being my exact model being PQF65A-05M02W The representative supplied an EU page http
/www.toshiba.eu/support/drivers/ where I can enter a short part number for Portables??? -> Qosmio -> F Series -> F60 -> Short part number PQF65E (being the only option available anyway).My issue is that I am on the Toshiba Australia website, I have a Toshiba notebook which I purchased in Australia and I can no longer navigate to a page which supplies all of the required drivers for this exact model as I could previously.
Is anyone aware of website maintenance for Toshiba Support sites? I know I'm not as I can't find any announcement and if a Toshiba representative didn't know then how would us consumers?
If any Toshiba reps come across this thread I would also like to know why you had to go and break a Support site that worked perfectly well before?
Your Australian rep from Manila has insisted that this is in the interest of creating a Worldwide one stop shop type of deal but if you don't supply worldwide support for differing worldwide computer models then you are going to have worldwide problems IMO ... at the moment I'm thinking System crashes and BSOD's galore.
Please fix your support site again - rant over.
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