I just bought a new hp laptop a few weeks ago, and everything was fine for a couple of weeks. But lately whenever I connect to my router the internet connection completely stops for every device connected to the router, including the laptop. The router still has a signal when this happens. The router won't have an internet connection until I reset it, or power it off and on. I upgraded the routers firmware and did a factory reset on the laptop, but neither have fixed the problem. I have verified the DHCP settings for the laptops network card are set to automatic.
Solution
webworkings
Titan
- Apr 6, 2016
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If the laptop is not working for any device, then it can't be the laptop that has the problem. It is most likely the router/modem that has the issue.
You said you "reset" it, but did you do the quick version, which is to turn it off, leave off for a few and turn it back on. Or did you actually go into the modems/routers settings and reset it from there? Doing it in there would give a more thorough reset.
Also, while in the router/modem settings, you can check for errors logged. Did anything specific occur when this happened? Perhaps it wasn't any device, but your internet provider. I would check with them as well.
Lastly, if none of the above works, you may need to replace the modem/router.
You said you "reset" it, but did you do the quick version, which is to turn it off, leave off for a few and turn it back on. Or did you actually go into the modems/routers settings and reset it from there? Doing it in there would give a more thorough reset.
Also, while in the router/modem settings, you can check for errors logged. Did anything specific occur when this happened? Perhaps it wasn't any device, but your internet provider. I would check with them as well.
Lastly, if none of the above works, you may need to replace the modem/router.
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