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ASUS Strix 7.1 Gaming Headset - Works on Notebooks but not on Desktops

Tags:
  • Desktops
  • Notebooks
  • Strix 7.1
  • Gaming Headsets
  • 7.1
  • Asus
  • Strix
Last response: in Audio
September 21, 2016 1:40:18 AM

Hello everyone,

As you understand I have the ASUS Strix 7.1 Gaming Headset, link to product:
https://www.asus.com/Headphones-Headsets/STRIX_71/

The headset turns on and works fine on notebooks, but not on desktops.
I have a very strange thing happening once its connected to a desktop:

1. The headphones turn on for a second and then go off again.
2. The audio station itself, doesn't react at all.
3. Windows gives the generic "One of the USB devices attached to your computer has malfunctioned ..."

So far I've tried updating the firmware and some other update from ASUS, nothing helps.
Also have switched many different USB ports, no change.

My specs:
MB: ASUS Z170-K
CPU: i5-6600

Any idea will be greatly appreciated.

Thanks.

More about : asus strix gaming headset works notebooks desktops

a b Ĉ ASUS
September 21, 2016 1:45:31 AM

install intel update utility and update drivers

ASMedia drivers for USB ports installed?

try the black USB ports on the back

update bios of the motherboad inside BIOS itself via ezflash
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September 21, 2016 2:57:38 AM

helpstar said:
install intel update utility and update drivers

ASMedia drivers for USB ports installed?

try the black USB ports on the back

update bios of the motherboad inside BIOS itself via ezflash


Intel drivers updated
ASMedia updated
Black USB ports tried
BIOS is the newest one

Still nothing.

4 different desktops, same result, both old and new systems.
Works flawlessly on notebooks

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Related resources
a b Ĉ ASUS
September 21, 2016 3:46:29 AM

Which operating systems? all windows updates done?

restart windows after driver installation of the asus drivers
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a b Ĉ ASUS
September 21, 2016 4:02:03 AM

Connect the single-USB end of the bundled USB Y-cable to the USB port on the Strix 7.1 control box
connect the other two ends to your PC

switch between headset and speakers

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September 21, 2016 4:53:07 AM

helpstar said:
Which operating systems? all windows updates done?

restart windows after driver installation of the asus drivers


All of the operating systems were windows 7 64bit
What Asus drivers? there are none, this headset is plug and play.

helpstar said:
Connect the single-USB end of the bundled USB Y-cable to the USB port on the Strix 7.1 control box
connect the other two ends to your PC

switch between headset and speakers

As soon as I do that, the "One of the USB devices attached to your computer has malfunctioned ..." bubble appears and the thing won't even light up.

The one thing that I can find in common with the notebooks that it works well with is that they are pretty old.
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a b Ĉ ASUS
September 21, 2016 5:08:40 AM

is it still working on the laptops?

shutdown the pc , plug in the headset and boot again

check with another USB cable
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September 21, 2016 5:39:35 AM

helpstar said:
is it still working on the laptops?

shutdown the pc , plug in the headset and boot again

check with another USB cable


Indeed still working on the laptops.

About boot!
When I first plugged in the headset and turned the computer on, it POSTed but then got stuck on the "ASUS" screen.
I restarted the computer and got a weird error that "OC failed, go to BIOS etc." - I never OCed, computer is bone stock and brand new.

Don't have another cable to check with sadly
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a b Ĉ ASUS
September 21, 2016 5:52:24 AM

Bios version of the motherboard is 1803?
reset BIOS
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September 21, 2016 6:14:22 AM

helpstar said:
Bios version of the motherboard is 1803?
reset BIOS


Bios is indeed 1803
Just reset it - same issue
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September 21, 2016 10:16:28 AM

UPDATE

I got it working on some desktops, but only old ones.
Tested like 10 computers so far, if the computer is old, everything works well, if its newer - malfunction, regardless if its a notebook or a desktop.

Starting to suspect some sort of weird USB compatibility issue. The next step is to install an old USB 1.1 PCI controller on a new computer and to see what happens.
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September 21, 2016 11:27:34 PM

Just did that a few minutes ago, same results, so its not the cable.
Its pretty hard to get a PCI USB 1.1 (just because I'm assuming that PCIE 1.1 doesn't exist), so I'm gonna try with PCIE 2.0 first and hope for the best.
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a b Ĉ ASUS
September 21, 2016 11:53:47 PM

Which windows versions did connect correctly and which ones didn´t?
Maybe it´s a win10 issue
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September 22, 2016 12:04:31 AM

None of the computers were Windows 10, they were all Windows 7.
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a b Ĉ ASUS
September 22, 2016 12:08:57 AM

Saw some threads on the ASUS forum with your equal problem, would return it and get other headphones. By other I mean a completley other model
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September 22, 2016 12:23:35 AM

Can't :-(

It was a gift from abroad
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September 22, 2016 3:00:08 AM

I suspected that setting and played around with it yesterday.
I'll try again with the link attached and report back.

Thanks for all the help btw.
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a b Ĉ ASUS
September 22, 2016 3:46:03 AM

you are welcome :) 

I hate problems and wanna solve them :D 
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Best solution

September 22, 2016 5:40:54 AM

helpstar said:
you are welcome :) 
I hate problems and wanna solve them :D 


Heheheh I know the feeling :) 

SOLVED!
Bought a cheap PCI expansion card with USB 2.0, worked like a charm.
Looks like I was right, some sort of stupid USB-Compatibility issue.

PS
I cant pick my own answer as a solution?
Share
a b Ĉ ASUS
September 22, 2016 5:54:04 AM

Great that it worked out for you :) 

I´m not allowed to pick the best solution, someone from Tom´s will do in the near future
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