Cathy2000

Estimable
Jul 25, 2015
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I have an HP Stream, running Windows 8.1. When you "refresh" the system, meaning, wiping it in Windows 8.1 to take all files off and essentially do a 'factory restore,' does it thereby take off anything nasty like a keylogger?

Thanks

Cathy
 
Solution
Is it only slow on the Net or all the time?

Update and run your anti-virus programme and let it deal with anything it finds

Download the free version of MalwareBytes from www.malwarebytes.org and run a full scan, again letting it get rid of anything it finds. Download ATF Cleaner from www.atribune.org and tick all the boxes then let it clear out the clutter.

Go into c:\windows\system32 and right click the file cmd.exe then choose RunAs Administrator. In the black form that shows up, type
powercfg hibernate off
then ht Enter. You'll see a success message. Then at the prompt, type
CleanMgr
and hit Enter. Close the black form and you'll see a smaller form. Tick all the boxes and wait however long it takes to complete. When...
Is it only slow on the Net or all the time?

Update and run your anti-virus programme and let it deal with anything it finds

Download the free version of MalwareBytes from www.malwarebytes.org and run a full scan, again letting it get rid of anything it finds. Download ATF Cleaner from www.atribune.org and tick all the boxes then let it clear out the clutter.

Go into c:\windows\system32 and right click the file cmd.exe then choose RunAs Administrator. In the black form that shows up, type
powercfg hibernate off
then ht Enter. You'll see a success message. Then at the prompt, type
CleanMgr
and hit Enter. Close the black form and you'll see a smaller form. Tick all the boxes and wait however long it takes to complete. When it does, restart the machine.

That should speed things up.
 
Solution