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My computer isnt using the proper video card!

  • Laptops
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  • AMD
  • Radeon
Last response: in Laptop Tech Support
August 18, 2016 8:56:11 PM

I own a MSI GX60 1AC Laptop, I run Windows 8.1 Ent, it has a AMD Radeon HD 7970M graphics card and for some reason that I am not sure of, My computer has a second AMD Radeon HD 7660G card (I think integrated), even though I have the drivers installed for both, my computer is only using the 7660G card for whatever reason. How can I make my computer use the 7970M card?
Windows is up to date. I have already tried uninstalling both drivers and downloaded the latest drivers from AMD. It is frustrating because in the device manager it shows both cards up to date with no problems but my computer cant even detect it, if that makes sense, nothing except the device manager acknowledges the existence of the card. Please Help

More about : computer isnt proper video card

Best solution

a c 1705 D Laptop
a b U Graphics card
a b À AMD
August 24, 2016 1:29:50 PM

Laptop using other graphics card and not the AMD one.

First you need to get it to detect and use the right card.

A. Uninstall, and then reinstall, the latest graphics card driver.
B. Make sure that your AMD graphics card is set as the default graphics card.

Here's the steps on how to set it to default.

1. Open the "Control Center".
2. Select "Manage 3D Settings" under 3D Settings.
3. Click on the "Program Settings" tab and select the program you want to choose a graphics card for from the drop down list.
4. Now select "preferred graphics processor" in the drop down list. (You can see what the automatic option is listed as global setting) If you want to use the dedicated graphics card, select High-performance AMD processor.

Once it is running on the right one, test the system again and see if the problem persists.

For ATI/AMD graphics cards the process varies.

You may need to open graphics then PowerPlay and set plugged in and/or battery to maximize performance.

You can also try going to graphics then 3D and move the slider to performance. Your computer may also have a switchable graphics tab where you can change the settings for individual programs.
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