C Caitlin_5 Commendable Aug 15, 2016 2 0 1,510 Aug 15, 2016 #1 I even click the little button that says fix connection problems and it says "troubleshooting couldn't identify the problem"
I even click the little button that says fix connection problems and it says "troubleshooting couldn't identify the problem"
Solution hang-the-9 Aug 15, 2016 Do other devices connect OK? Try rebooting the router and modem, then check laptop again.
hang-the-9 Titan Mar 25, 2010 20,161 284 124,800 Aug 15, 2016 Solution #2 Do other devices connect OK? Try rebooting the router and modem, then check laptop again. Upvote 0 Downvote Solution
J Jamie Baddeley Honorable Jan 5, 2014 1 0 10,510 Aug 19, 2016 #3 Try plugging the Laptop into the router with an Ethernet cable if there is an Ethernet port on the laptop and see if you can access the Internet. Upvote 0 Downvote
Try plugging the Laptop into the router with an Ethernet cable if there is an Ethernet port on the laptop and see if you can access the Internet.