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My Avira Free Antivirus has stopped Updating Suddenly

Tags:
  • windows 10
  • Internet Connection
  • Antivirus
  • x86
Last response: in Antivirus / Security / Privacy
August 10, 2016 7:36:04 PM

Okay so first off a bit of background on the system I'm running. It's a Windows 10 machine and has the latest updates installed (Ver: 1607). I am not using any proxies, and the rest of the Internet works perfectly. In fact, I'm writing this from the same machine.

Here is the report from Avira

Avira Free Antivirus Updater
Complete product update

Creation time: Thursday, August 11, 2016, 7:56:58 AM

Operating system:
Windows 10 Pro () [10.0.14393] 64 bit

Product information:
Product version: 15.0.18.354
Updater: C:\Program Files (x86)\Avira\Antivirus\update.exe 15.0.18.342
Update resource: C:\Program Files (x86)\Avira\Antivirus\updaterc.dll 15.0.18.303
Library: C:\Program Files (x86)\Avira\Antivirus\update.dll 15.0.18.326
GUI: C:\Program Files (x86)\Avira\Antivirus\updgui.dll 15.0.18.342

Temp Directory: C:\ProgramData\Avira\Antivirus\TEMP\UPDATE\
Backup folder: C:\ProgramData\Avira\Antivirus\BACKUP\
Installation Directory: C:\Program Files (x86)\Avira\Antivirus\
Updater folder: C:\Program Files (x86)\Avira\Antivirus\
AppData folder: C:\ProgramData\Avira\Antivirus\

Connection settings:
- Connection type: Web server
- Transfer type: Existing connection
- Proxy settings: No proxy

7:56:58 [UPD] [INFO] Get product file
7:56:58 [UPD] [ERROR] Connection to Avira update bridge failed: -2146893051. Check your Internet connection or proxy settings.
7:57:01 [UPD] [INFO] Get product file
7:57:01 [UPD] [ERROR] Connection to Avira update bridge failed: -2146893051. Check your Internet connection or proxy settings.
7:57:07 [UPD] [INFO] Get product file
7:57:07 [UPD] [ERROR] Connection to Avira update bridge failed: -2146893051. Check your Internet connection or proxy settings.
7:57:16 [UPD] [INFO] Get product file
7:57:16 [UPD] [ERROR] Connection to Avira update bridge failed: -2146893051. Check your Internet connection or proxy settings.
7:57:16 [UPD] [ERROR] Missing settings from updater bridge: server '' file ''
7:57:16 [UPD] [ERROR] No Internet connection.


Summary:
********
0 Files downloaded
0 Files installed

Thursday, August 11, 2016 7:57:16 AM

The update failed! Error: 4

Any help would be appreciated!

More about : avira free antivirus stopped updating suddenly

a b β Windows 10
a b è Antivirus
August 10, 2016 7:41:41 PM

Avira server down ? Is your clock time correct
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August 10, 2016 7:50:21 PM

JackNaylorPE said:
Avira server down ? Is your clock time correct


Yep clock time is correct and I had been waiting for more than 48 hours and going round their support forums looking for any clue of server outages. Seems like that is not the case.
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Best solution

August 14, 2016 2:26:47 AM

Open Avira-> on the top go to Extras-> Configuration-> General->Security-> and un-check "Protect processes from unwanted termination", click Apply and OK


Hope that helps I know it helped me :) 
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