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So i just got a new laptop and 2 and a half hours after i booted it its still at a blue screen doing the initial setup is thi

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  • Laptops
Last response: in Laptop Tech Support
July 11, 2016 8:21:32 PM

So i just bought a new laptop and after I booted it for the first time two and a half hours later it's still at the initial blue screen that says just a moment and I have not been able to get past that I'm not sure of turning it off is a good idea or if this is normal

More about : laptop half hours booted blue screen initial setup thi

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a b D Laptop
July 12, 2016 6:36:59 AM

Initial setup should last that long. You might have a corrupted software or damaged hard drive. Contact the manufacturer since this is still brand new and ask for a replacement or have them diagnosed it.
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