My asus notebook works when not charged but doesn't turn on while it is charged

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Dharini

Commendable
Jun 17, 2016
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1,510
I was using my asus notebook while connected to a charger. Due to some problem there was a drip in my phase .then again I connected with another plug-in and turned on my notebook .but suddenly it turned off.everytime I try the same thing happens again.but it functions normally while not charging .how to rectify this problem?
 
Hi,

I'm a little bit confused on some of the details on what happened to your laptop but please do try these troubleshooting steps that may help.
- First is to do a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try booting it up again with the battery and charger.
- Next test to try would be to remove the battery again and connect just the AC adapter and see if it will boot up or not.
- If the laptop will still not boot up with just the AC adapter connected do try a different AC adapter that has the same voltage.
- Do also reseat the RAM's, remove them all for couple of seconds then put them back in making sure everything is seated properly.
- If it doesn't work again that could only mean that the motherboard is faulty or the charging port.
 
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