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error reference by pointer

Tags:
  • Laptops
  • Blue Screen
  • Pointer
  • Windows 8
  • Components
  • Configuration
Last response: in Laptop Tech Support
June 16, 2016 3:23:51 PM

On a windows 8 laptop, i was going about the same stuff i do on a day to day basis and i was presented with a Bug Check 0x18: REFERENCE_BY_POINTER. The laptop restarted and seems to be working fine now, I know this could be caused by corruption in registry files or a memory problem.

Anyone good any more information they could give me so i get a better idea of why it happened/how to fix the problem?

sorry for the bad English.

More about : error reference pointer

a c 545 D Laptop
a b * Windows 8
June 17, 2016 5:16:52 AM

Hi,

Please do try these troubleshooting steps that may help.
- First is to run Windows Update and install all the update available.
- Once done, do run SFC Scanner.
- Search for Command Prompt, right click on it and select Run as Administrator.
- Once open, type sfc/scannow then press Enter. While until it finish the scan and see if it will solve the issue or not.
- If the same problem will persist, do also run a memory test just to make sure everything is working properly.
- If all test will pass, last option would be to reinstall Windows.
- Do also try installing the latest BIOS version.
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Best solution

a c 431 * Windows 8
a b D Laptop
June 17, 2016 7:43:01 AM

REFERENCE_BY_POINTER bugcheck could also be a old driver/program that was designed for windows 7, or malware trying to hook into a system function.

not likely a random corruption.
I would
run malwarebytes scan
then start cmd.exe as an admin (windows key+x then type A)
then run the two commands:
sfc.exe /scannow
dism.exe /online /cleanup-image /restorehealth

these two command will repair modified windows core files.
if you installed some system tools they maybe hooking some function, you would want to remove the tool and find a version intended for windows 8 and above.
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