Laptop_Nerd
Splendid
- Aug 28, 2015
- 5,318
- 3
- 22,710
Hi,
It seems like that the problem is the keyboard itself but please do try these troubleshooting steps that may help.
- First is to do a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds try test the keyboard again.
- If it will still not work, uninstall/reinstall the keyboard driver from Device Manager.
- Since as you mentioned that the external keyboard does worked fine that means it's the built in keyboard itself that is the problem.
- If you can open the laptop and reseat the ribbon cable that connects the keyboard and motherboard that would be great as well.
- Here's a video guide on how disassemble the laptop: https
/www.youtube.com/watch?v=ijpVerkfdPc
- If all these will not work last option would be to replace the keyboard itself.
It seems like that the problem is the keyboard itself but please do try these troubleshooting steps that may help.
- First is to do a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds try test the keyboard again.
- If it will still not work, uninstall/reinstall the keyboard driver from Device Manager.
- Since as you mentioned that the external keyboard does worked fine that means it's the built in keyboard itself that is the problem.
- If you can open the laptop and reseat the ribbon cable that connects the keyboard and motherboard that would be great as well.
- Here's a video guide on how disassemble the laptop: https
/www.youtube.com/watch?v=ijpVerkfdPc- If all these will not work last option would be to replace the keyboard itself.
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