Acer r3-471 laptop won't turn on ...

erindorkal · May 22, 2016

So, upon mysteriously experiencing the "black screen of death" a few days back, I started monkeying around on these online troubleshooting sites and went to remove the battery finding that you can't. Then, I unplugged the power cord and let it completely die. This morning, plugged it back in and held town power button to again get the black screen with fans running and the blue and orange light. Read somewhere to reset the battery by inserting a pin into the hole on the underside. Did this and now it won't turn on at all. Any more advice?

Update: I got the laptop to run again, fans on, blue and orange light ... But still this black screen! I should also mention that it recently magicly updated to Windows 10 without my consent ...

Laptop_Nerd · May 22, 2016

Hi,

Please do try these troubleshooting steps that may help.
- Start by doing a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try booting it up again.
- If this will not work, do test the AC adapter if it's working properly. Remove the battery and power the laptop with just the AC adapter connected and see if it will boot up or not. do also try a different AC adapter that has the same voltage and see if it will work or not.
- Proceed with reseating the RAM's if trying a different AC adapter will not work, remove them all for couple of seconds then put them back in making sure everything is seated properly.
- If it will still not work, connect an external monitor and see if you'll get any display from it. If there's a display on the external monitor that could mean that the problem is the built in display.
- But if there's still no display on the external monitor that means the problem lies in the motherboard.

erindorkal · May 22, 2016

Laptop_Nerd :

Hi,

Please do try these troubleshooting steps that may help.
- Start by doing a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try booting it up again.
- If this will not work, do test the AC adapter if it's working properly. Remove the battery and power the laptop with just the AC adapter connected and see if it will boot up or not. do also try a different AC adapter that has the same voltage and see if it will work or not.
- Proceed with reseating the RAM's if trying a different AC adapter will not work, remove them all for couple of seconds then put them back in making sure everything is seated properly.
- If it will still not work, connect an external monitor and see if you'll get any display from it. If there's a display on the external monitor that could mean that the problem is the built in display.
- But if there's still no display on the external monitor that means the problem lies in the motherboard.

erindorkal · May 22, 2016

Thank you. I will try using a different monitor with an hdmi cable as I can not remove the battery from this model.

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Acer r3-471 laptop won't turn on ...

erindorkal

Commendable

Laptop_Nerd

Splendid

erindorkal

Commendable

erindorkal

Commendable

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