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How to reset my WD passport ultra. I forgot my password

Tags:
  • Laptops
  • Western Digital
  • Computers
  • Storage
  • Devices
Last response: in Laptop Tech Support
May 11, 2016 12:42:55 AM

I forgot the password of my device and I need to use it. I don't mind erase everything inside. I have changed my computer so I don't know if I need to get any driver or that sort of things.
I appreciate the help.
Thanks guys!

More about : reset passport ultra forgot password

a b D Laptop
May 11, 2016 2:57:13 AM

Go into disk management, choose the disk and format it.
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May 11, 2016 8:50:37 PM

Jasjar said:
Go into disk management, choose the disk and format it.


when i click on the disk with the right bottom it doesn't offer the option to format it.
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Best solution

a c 3004 G Storage
a c 313 D Laptop
May 11, 2016 11:08:07 PM

Hello there, John!

I understand the issue you have. Unfortunately, we cannot assist you in bypassing/resetting the password on your WD My Passport external drive. :( 
You have to get in touch with our Western Digital Support either by phone or e-mail for assistance with this.

Good luck! :) 
SuperSoph_WD
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