Hi,
Recently, i've got a problem concerning my laptop's usb ports.
Hard to describe but i will do my best.
First, my usb ports worked correctly. About a year now i have this laptop and one of my usb ports suddenly shut down in 1-2 sec when i had my mouse plugged in. Fortunately, i had 2 usb ports left. I've plugged my mouse on another port and it worked for about 2 week or so then it suddenly shut down exactly like the first time. Then, only 1 usb left, i've plugged in and after a month or so, the usb port just broked, physically, done. The 2 other usb ports seems to be still working, physically. No damage and so on.
Now, i'm here, no usb port left. I've searched in the internet then here's the solutions i've tried.
-Restart the PC
-Disable all Usb root hub and usb host controller under the device manager.
-Uninstalling all the usb root hub and usb host controller
-Installing the mouse's driver (Knowing that my Windows can't read my mouse, the installation of the driver couldn't complete because the mouse needed to be plugged)
-TRIED to find a Bios update on HP support, but no results
-Tried to restart the bios by pushing the power button for 30 sec w/out the battery and the AC adapter
-Tried to install all drivers remaining, but non of them concerned the Usb's.
-Refreshing the PC (Keeping the files)
My PC info (if needed):
Model : Hp Pavilion 17 e-184ca
APU : A10 5750M w/ amd radeon 8650G
GPU : amd radeon 8670M
OS : Windows 10 64bits
RAM : 12 GB DDR3
Recently, i've got a problem concerning my laptop's usb ports.
Hard to describe but i will do my best.
First, my usb ports worked correctly. About a year now i have this laptop and one of my usb ports suddenly shut down in 1-2 sec when i had my mouse plugged in. Fortunately, i had 2 usb ports left. I've plugged my mouse on another port and it worked for about 2 week or so then it suddenly shut down exactly like the first time. Then, only 1 usb left, i've plugged in and after a month or so, the usb port just broked, physically, done. The 2 other usb ports seems to be still working, physically. No damage and so on.
Now, i'm here, no usb port left. I've searched in the internet then here's the solutions i've tried.
-Restart the PC
-Disable all Usb root hub and usb host controller under the device manager.
-Uninstalling all the usb root hub and usb host controller
-Installing the mouse's driver (Knowing that my Windows can't read my mouse, the installation of the driver couldn't complete because the mouse needed to be plugged)
-TRIED to find a Bios update on HP support, but no results
-Tried to restart the bios by pushing the power button for 30 sec w/out the battery and the AC adapter
-Tried to install all drivers remaining, but non of them concerned the Usb's.
-Refreshing the PC (Keeping the files)
My PC info (if needed):
Model : Hp Pavilion 17 e-184ca
APU : A10 5750M w/ amd radeon 8650G
GPU : amd radeon 8670M
OS : Windows 10 64bits
RAM : 12 GB DDR3
/ftp.hp.com/pub/softpaq/sp73001-73500/sp73448.exe
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