Particular keyboard keys start and stop working randomly at the same time

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srkt

Commendable
May 9, 2016
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I'm facing an unusual problem , three keys on my laptop keyboard (e , d , 3 ) start and stop working at random. Here is where it gets weird - when one of the keys stop working , all three start working .
At first it was only d,e and at the time d was more responsive than e , so if my d and e weren't working i'd repeatedly hit d until it started working which made e too to start working . Now both d and e are equally unresponsive and '3' (which was working flawlessly ) is now getting rusted; it has become my new d ie - if e or d stop working I repeated tap 3 so I can get all three of them to work .
What on earth is happening ?
 
Hi,

Please do try these troubleshooting steps that may help.
- First is to uninstall/reinstall the keyboard driver.
- Go to Device Manager and uninstall the keyboard driver then reboot the laptop.
- After the reboot do test it again and see if it will work or not.
- And lastly, try connecting an external USB keyboard and see if everything will work normal using it.
- Replacing the whole keyboard would be the only solution if all these will not work.
- Before considering on replacing the keyboard, do check the ribbon cable that connects the keyboard to the motherboard first if its loose or not. Try to disconnect the cable then reconnect it.
 
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