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Hard Drive Locked

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  • Hard Drives
Last response: in Antivirus / Security / Privacy
April 14, 2016 9:36:30 AM

I have a Laptop from a user that I am trying to fix. The issue is this user gave into the notion to click a link from a email that redirected her to a fax virus scanner and then proceeded to call the number and eventually paid for the so called professional to remove said virus from computer. As we all know the person then proceeded to install their software. This is the outcome of the user.

https://youtu.be/BKLIA4yjsrE

More about : hard drive locked

April 14, 2016 12:56:41 PM

to unlock the hdd, contact the laptop manufacturer
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April 14, 2016 1:07:50 PM

run an anti-malware program to see if that resolves the problem. had that happened to a customer's youngest son who let windows technical support(scammers) into his older bother's laptop. ran a data recovery program that recovered all his docs & pictures then reload windows from fresh install.
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April 14, 2016 1:19:18 PM

Can not get into windows at all to do any type of anti-malware software. When the PC is turned on the images in the youtube link are displayed and then the computer shuts off I have tried to get to the data on the drive with an external adapter windows shows it as a non initialized hard drive.
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April 14, 2016 2:07:39 PM

what data recovery program(s) do you have?
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April 14, 2016 7:09:01 PM

I have pulled the hard drive from the laptop and attepted to read the data to pull the profile from it. I opened up disk management and it is showing it as a non initialized disk.
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Best solution

April 14, 2016 7:31:26 PM

run scan disk if you can as I had to do that before I saw anything. I used ontrack easy recovery pro to recover the customer's data.
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