Hello,
Five days ago I accidentally knocked over a glass of water on my Asus ROG G551JM. After a few seconds, it shut itself off and I immediately unplugged it from electricity and wiped the water off as best I could. I then removed the battery and left the laptop upside down to dry for a day and a half before first trying to turn it back on. It seemed to work well for about 20 minutes before I got a BSoD 'DPC Watchdog Violation Error'. I restarted, and got a BSoD again, this time the 'System Thread Not Handled' error. It was at that time that keyboard began to behave strangely (ctrl registering as a letter, and some of the keys on the right side not working properly). I thought some of the components must still be wet, so I turned it off again, took out the battery and everything and placed it on cat litter sand for it to soak up any extra liquid.
After two and a half more days (today), I decided to give it another go. I plugged it in, and got the same 'System Thread Not Handled' BSoD again, as well as the 'n' key typing 'nj' (which is not too big of an issue considering I normally have my laptop connected with an extra keyboard and monitor). I've been googling the errors during the waiting days, and as unlikely as it seemed, people seemed to mostly suggest it would be a driver issue. I felt that couldn't really be the case since obviously water spill would sooner affect hardware than software, but I thought what the heck and booted the laptop in safe mode and updated the Nvidia graphic card driver and then restarted.
Magically, the BSoD is gone, and the laptop seems to still be running (typing from it right now). HOWEVER, when I tried starting up a game, I got a message prompting me to install DirectX (which, I double checked, I have - DirectX 11) OR check my video card. I went to Nvidia Control Panel, and sure enough, the preview in the 'Adjust image settings with preview' section is gone entirely.
I'm well aware I should most likely open up my laptop and, if nothing else, check for any dust + water scale residue as well as assess the damage, but I'm weary of doing so by myself. I will definitely be seeking help from a tech-savvy friend (and if necessary, professional service - I am more or less just acquainted with the theoretical basics, but don't know much in practice), but I would also like to hear any possible opinions anyone might have on this, so I know what to expect and look for. How would a damaged graphics card look like?
So, would I even be correct in assuming the water damaged my Nvidia graphics card, or could there be any additional concerns? Could that be why it registered my drivers as out-dated in the first place (and also why the BSoD seemed to go away after the driver update)? Should I maybe just leave my laptop to dry longer? Do the BSoDs in connection with the 'symptoms' mean anything more particular to any of you? What do you think my course of action should be?
Any advice/suggestion of what you believe might be happening is most welcome!
Thank you,
Nika
Update: After checking for any additional updates in Nvidia Experience software, I got another BSoD and upon restarting I now have only my integrated Intel Graphics available. I assume this confirms my suspicions.
Update #2: I did a clean uninstall and re-install of the graphic card drivers just to be safe, but starting up a game or graphic heavy programs results in messages that basically all say they can't detect a supported video card. Any ideas?
Five days ago I accidentally knocked over a glass of water on my Asus ROG G551JM. After a few seconds, it shut itself off and I immediately unplugged it from electricity and wiped the water off as best I could. I then removed the battery and left the laptop upside down to dry for a day and a half before first trying to turn it back on. It seemed to work well for about 20 minutes before I got a BSoD 'DPC Watchdog Violation Error'. I restarted, and got a BSoD again, this time the 'System Thread Not Handled' error. It was at that time that keyboard began to behave strangely (ctrl registering as a letter, and some of the keys on the right side not working properly). I thought some of the components must still be wet, so I turned it off again, took out the battery and everything and placed it on cat litter sand for it to soak up any extra liquid.
After two and a half more days (today), I decided to give it another go. I plugged it in, and got the same 'System Thread Not Handled' BSoD again, as well as the 'n' key typing 'nj' (which is not too big of an issue considering I normally have my laptop connected with an extra keyboard and monitor). I've been googling the errors during the waiting days, and as unlikely as it seemed, people seemed to mostly suggest it would be a driver issue. I felt that couldn't really be the case since obviously water spill would sooner affect hardware than software, but I thought what the heck and booted the laptop in safe mode and updated the Nvidia graphic card driver and then restarted.
Magically, the BSoD is gone, and the laptop seems to still be running (typing from it right now). HOWEVER, when I tried starting up a game, I got a message prompting me to install DirectX (which, I double checked, I have - DirectX 11) OR check my video card. I went to Nvidia Control Panel, and sure enough, the preview in the 'Adjust image settings with preview' section is gone entirely.
I'm well aware I should most likely open up my laptop and, if nothing else, check for any dust + water scale residue as well as assess the damage, but I'm weary of doing so by myself. I will definitely be seeking help from a tech-savvy friend (and if necessary, professional service - I am more or less just acquainted with the theoretical basics, but don't know much in practice), but I would also like to hear any possible opinions anyone might have on this, so I know what to expect and look for. How would a damaged graphics card look like?
So, would I even be correct in assuming the water damaged my Nvidia graphics card, or could there be any additional concerns? Could that be why it registered my drivers as out-dated in the first place (and also why the BSoD seemed to go away after the driver update)? Should I maybe just leave my laptop to dry longer? Do the BSoDs in connection with the 'symptoms' mean anything more particular to any of you? What do you think my course of action should be?
Any advice/suggestion of what you believe might be happening is most welcome!
Thank you,
Nika
Update: After checking for any additional updates in Nvidia Experience software, I got another BSoD and upon restarting I now have only my integrated Intel Graphics available. I assume this confirms my suspicions.
Update #2: I did a clean uninstall and re-install of the graphic card drivers just to be safe, but starting up a game or graphic heavy programs results in messages that basically all say they can't detect a supported video card. Any ideas?
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