Resetting Windows 10, received error message

Sheri_5

Commendable
Apr 1, 2016
3
0
1,510
I need help please. I tried resetting my laptop which has windows 10. I am trying to clean install but saving my files. But I received a message that it was not completed in a blue screen. It re started, then gave me that message, plus stating no changes were made. Please help me. Thank you.