Strange sound on my new Asus N551JW

Stjepan_1 · Mar 12, 2016

Hello everybody. Yesterday, I've purchased my first Asus laptop (N551JW), but already today, I have some problems with it. Primarily, it is all about strange noise coming from the inside, where the ssd should be, but also on the other side, where is the hdd (There is an ssd inside with 128 gb inside and a hdd with 1tb). I've read somewhere that ssds usually do not make sounds so I' don't know what it can be. Also, when I try to open some files on my hdd it sounds like it is starting to spin (similar to the sound when i am starting the laptop when the hdd is of course turned off). I've managed to record the noise, so you can hear it. https

/soundcloud.com/stjepan-sam/voice00061
Thank you for your help and excuse me for my mediocre english.

RARRAF · Mar 12, 2016

I would return it to were you bought it and demand a replacement there should not be any noise on a laptop it will not be from the ssd maybe some other components

Shaun o · Mar 12, 2016

Sounds like you have a very noisy mechanical hard disk drive to me.

It sounds like the read and write heads of the 1TB drive in the laptop.
If the laptop is using a Toshiba 2.5" drive they are known to make some noise.
many people have stated this here on tom`s hardware.

Stjepan_1 · Mar 12, 2016

I've taken pictures from crystaldisk screen - you can see which disks I have: http

/i.imgur.com/wQnRCoT.jpg and http

/i.imgur.com/8RfX1Yw.jpg.
Please tell me if these results are good or bad, because according to stats almost every parameter is above threshold, but crystaldisk says that disks are in good condition.
Also, I haven't mentioned before, but it may be important, I have i7 4720hq with 8gb of ram and Nvidia GTX 960M 2Gb and windows 10 pro, clean install.

I've uploaded couple more audio files for you to hear. This one was when I was copying ~2gb file. After completion it kept ticking for about 15 seconds more. https

/soundcloud.com/stjepan-sam/voice00072

Also, this one is about already mentioned spinning - when i try to access this hard drive it spins very loud: https

/soundcloud.com/stjepan-sam/voice00073

Last one, buzzing sound around touchpad region: https

/soundcloud.com/stjepan-sam/voice00069

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Strange sound on my new Asus N551JW

Stjepan_1

Commendable

RARRAF

Distinguished

Shaun o

Distinguished

Stjepan_1

Commendable

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