Dropped laptop ,mouse moved slow on screen. Forced shut down.Logo comes up at start up then disappears. Then black screen ,aft

Big Jon 03 · Mar 11, 2016

How to fix?

Laptop_Nerd · Mar 11, 2016

Hi,

The drop definitely have done something with the laptop that may cause this sort of things. Please do try these troubleshooting steps that may help.
- Start with a hard reboot, remove the battery and unplug it's AC adapter then press and hold the power button for 20 seconds then try booting it.
- If this doesn't work re-seat the RAM. Remove the RAM sticks for a couple of seconds then re-insert them, making sure everything is seated properly.
- If this does not work and you can hear the laptop is on, but there is no graphics on the display, connect your laptop to an external monitor and see if it will display anything. If the external monitor displays your laptop's graphics your laptop screen may be faulty.
- Next is to try to boot your laptop without its battery and just use its AC adapter.
- If all these will not work it could be a motherboard problem.

Big Jon 03 · Mar 11, 2016

Laptop_Nerd :

Hi,

The drop definitely have done something with the laptop that may cause this sort of things. Please do try these troubleshooting steps that may help.
- Start with a hard reboot, remove the battery and unplug it's AC adapter then press and hold the power button for 20 seconds then try booting it.
- If this doesn't work re-seat the RAM. Remove the RAM sticks for a couple of seconds then re-insert them, making sure everything is seated properly.
- If this does not work and you can hear the laptop is on, but there is no graphics on the display, connect your laptop to an external monitor and see if it will display anything. If the external monitor displays your laptop's graphics your laptop screen may be faulty.
- Next is to try to boot your laptop without its battery and just use its AC adapter.
- If all these will not work it could be a motherboard problem.

Big Jon 03 · Mar 12, 2016

Laptop_Nerd :

Hi,

The drop definitely have done something with the laptop that may cause this sort of things. Please do try these troubleshooting steps that may help.
- Start with a hard reboot, remove the battery and unplug it's AC adapter then press and hold the power button for 20 seconds then try booting it.
- If this doesn't work re-seat the RAM. Remove the RAM sticks for a couple of seconds then re-insert them, making sure everything is seated properly.
- If this does not work and you can hear the laptop is on, but there is no graphics on the display, connect your laptop to an external monitor and see if it will display anything. If the external monitor displays your laptop's graphics your laptop screen may be faulty.
- Next is to try to boot your laptop without its battery and just use its AC adapter.
- If all these will not work it could be a motherboard problem.

Big Jon 03 · Mar 12, 2016

Thanks for the info. Will try your ideas!

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Dropped laptop ,mouse moved slow on screen. Forced shut down.Logo comes up at start up then disappears. Then black screen ,aft

Big Jon 03

Commendable

Laptop_Nerd

Laptop_Nerd

Splendid

Big Jon 03

Commendable

Big Jon 03

Commendable

Big Jon 03

Commendable

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