- Feb 28, 2016
- 2
- 0
- 1,510
My dell touch laptop purchased 2 years ago got a pop up virus and now I am stuck in attempting repair over and over again. It doesn't work and always goes back to the same options after it says that. I can't log in or even get to the part were they ask me for my password to get in.
I tried all the options and resets but it always goes back to the same options and when I get to troubleshooting - advanced options and then reset - it says that it is unable to do so as the drive is locked to please unlock it first. I have no idea how to do that. I don't have any disc to put in as the laptop has no entry for it, I currently have Windows 10. I tried everything and I am out of options. It also says this after it ends the attempted reset:
"Startup repair couldn't repair your pc"
And then a name of a logfile.
Thank you so much in advance for your help! If more information is needed I will be glad to provide it!
Sorry for the inconvenience.
Best Regards!
I tried all the options and resets but it always goes back to the same options and when I get to troubleshooting - advanced options and then reset - it says that it is unable to do so as the drive is locked to please unlock it first. I have no idea how to do that. I don't have any disc to put in as the laptop has no entry for it, I currently have Windows 10. I tried everything and I am out of options. It also says this after it ends the attempted reset:
"Startup repair couldn't repair your pc"
And then a name of a logfile.
Thank you so much in advance for your help! If more information is needed I will be glad to provide it!
Sorry for the inconvenience.
Best Regards!
/www.tomshardware.com/faq/id-2745957/create-windows-installation-usb-drive-dvd.html
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