Acer Aspire E15 E5-573g-56RG will not start

Schlecht · Feb 20, 2016

Hello

This computer was manufactured in August 2015, and I bought it in November. I already called tech support and they are sending me a kit to send it in for repair. I'd rather not go through the hassle if somebody could help here. Anyway let's get to it

This computer isn't very old. It has a blue battery indicator that shows a full charge when the AC cord is plugged in. The power button just didn't work when I tried to turn it on this morning. I do not believe the battery is removable, and has a battery reset button on the back. I have tried different combinations of pressing the reset button and then the power button, and pressing them both at the same time, ad nauseum. Nothing is working. Am I stuck sending this thing in for repair?

Thanks

Laptop_Nerd · Feb 20, 2016

Hi,

Please do try these troubleshooting steps that may help.
- Start with a hard reboot, unplug it's AC adapter then press and hold the power button for 20 seconds then try booting it.
- If it doesn't work reseat the RAM, remove them all for couple of second then put them back in making sure everything is seated properly.
- Again if these doesn't work but you can hear the laptop on but with no display, connect an external monitor and see if it would display anything because if it does that means it's the built in display that is faulty.
- Next to try is if your AC adapter is still okay by trying another AC adapter that has the same voltage and see if it would work.
- If all these will not work then the problem is with the motherboard.
- Do send it for a repair to Acer.

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Acer Aspire E15 E5-573g-56RG will not start

Schlecht

Commendable

Laptop_Nerd

Splendid

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