Tablet display faulty! w/ videos!

Aldrnari

Estimable
Jul 28, 2015
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I'm not sure if this is the correct location for this question, if not please move it to where it is meant to be, or inform me, I simply assumed as it is a display issue.

I have had my Asus Eee slate EP121 for a while and have had no problems with it, then a bit back it just stopped functioning properly, the screen will flash when I turn it on and just continue flashing on the loading screen until I force turn it off. Safe mode boots it up and stops the flashing but still doesn't load anything, I would if possible like to attain use of the tablet again without losing anything, if that is not possible then instructions on how to reset it would be much appreciated, thank you!

Here is the tablet loading up normally: https://www.youtube.com/watch?v=ZwRPkZAbqCY

and here it is in safe mode: https://www.youtube.com/watch?v=_y92BgKvRsg

In neither normal or safe mode does it get past those final screens, after hours of waiting. With power cord in or out.

I have used f8 on startup, I have no restore points and system repair finds no issues, could it be a hardware fault?

Any help is appreciated, thank you in advance!
 
Solution
Hi,

It seems like a software problem to me but I could be wrong. I would suggest doing a factory reset first that may solve the problem but please do try these troubleshooting steps first.
- Start by doing a hard reboot, unplug it from its AC adapter then press and hold the power button for 20 seconds then boot it back up and see if the same problem will persist or not.
- Next is to test it with an external monitor via mini HDMI port and see if it would display normally because if it does that could the a problem with the built in display itself.
- If all these will not work do proceed with the Factory Reset.
- Please use this user manual of your laptop on how to run the Factory Reset it's page 3-4.
-...
Hi,

It seems like a software problem to me but I could be wrong. I would suggest doing a factory reset first that may solve the problem but please do try these troubleshooting steps first.
- Start by doing a hard reboot, unplug it from its AC adapter then press and hold the power button for 20 seconds then boot it back up and see if the same problem will persist or not.
- Next is to test it with an external monitor via mini HDMI port and see if it would display normally because if it does that could the a problem with the built in display itself.
- If all these will not work do proceed with the Factory Reset.
- Please use this user manual of your laptop on how to run the Factory Reset it's page 3-4.
- http://dlcdnet.asus.com/pub/ASUS/EeePAD/EP121/E6281_EP121_E-Manual_v2_1201.pdf
 
Solution