My asus X553M powers up to log in screen but won't let me enter my pin number it's like it's froze. Can anyone help me please

Hi,

Please do try these troubleshooting steps that may help in solving the issue.
- Start by doing a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try logging in again.
- If it doesn't work try logging in Safe Mode. While the laptop is booting up repeatedly press on F8 until it loads Advanced Boot Options and select Safe Mode.
- If it doesn't work in Safe Mode last resort would be to do a factory reset with your laptop.