Hi,
Can you please explain further about that issue? You said it's on a black screen but you can view documents but can't see Windows? I'm just a little confused because you're in Windows since you can open files or documents but you can't see Windows?
- Please do try a hard reset first, remove the battery and AC adapter then press and hold the power button for 20 seconds and see if it would load normally.
- If you can open programs I would suggest running System Restore first, restore you PC back to an earlier date or time before the problem even happened.
- Here's the complete guide on to run System Restore:
-
http/windows.microsoft.com/en-ph/windows7/restore-system-files-and-settings