Hey guys, a while back I was running Windows 8.1 on my laptop. I decided to sell the so I went for the factory reset. Unfortunately 8.1 had issues with running a factory reset and I was stuck with said laptop. Come upgrade time to Windows 10 I thought my issue was solved but after upgrading to 10, I tried to run a factory reset only to have the laptop stuck a certain percent for almost a week. I can't remember if I the laptop switchdd itself off or I did but it is now stuck in an endless boot loop.
I've read other threads and tried to boot from the usb (bios) using both 8.1 & 10
From this screen, any option I choose after clicking 'Repair your computer' only leads back to the boot loop. If I choose 'Install now' I get this screen:
From here, if I choose the first option (with both 8.1 & 10) it gives me this:
Obviously that doesn't work because when I restart it goes back into the boot loop, again.
So that leaves me with the second option from two pictures up which is:
I havn't gone any further than that screen. I'm running a genuine version of windows and I don't know if choosing to format will require me to obtain another windows key (something which should be my last option since im selling this laptop).
Will choosing to format fix this issue without requiring another key? Is there a better way of doing this that you know of? I appreciate any help, thanks in advance
I've read other threads and tried to boot from the usb (bios) using both 8.1 & 10
From this screen, any option I choose after clicking 'Repair your computer' only leads back to the boot loop. If I choose 'Install now' I get this screen:
From here, if I choose the first option (with both 8.1 & 10) it gives me this:
Obviously that doesn't work because when I restart it goes back into the boot loop, again.
So that leaves me with the second option from two pictures up which is:
I havn't gone any further than that screen. I'm running a genuine version of windows and I don't know if choosing to format will require me to obtain another windows key (something which should be my last option since im selling this laptop).
Will choosing to format fix this issue without requiring another key? Is there a better way of doing this that you know of? I appreciate any help, thanks in advance