Hi
I can't find any record of this happening so I have to ask. This Lenovo Ideapad N586 with Windows 8 will start and show the multicolored screen with time and date. When a key is pressed it goes to a blue screen with a log in for Other User. This laptop never had a login or password set as far as I know and always started up to the main screen without a login.
The back story is that I have been asked to debug this heavily infested machine which never had any protection at all and barely functioned. I used repeated cycles of Avast (boot time) Malwarebytes, and spybot to get it to where it would function. I uninstalled many programs that were PUP's or worse using CCleaner. I tried not to get anything vital and researched everything I removed.
The main user had Admin privileges and was the one that used to open. She never made a recovery thumbdrive when new. How can I get it to open again? I tried to start it with a bookable USB (yes the Bios is set to boot from USB) and also a CD but no luck. I hate to tell her to buy a new recovery disc from Lenovo, Any suggestions?
I can't find any record of this happening so I have to ask. This Lenovo Ideapad N586 with Windows 8 will start and show the multicolored screen with time and date. When a key is pressed it goes to a blue screen with a log in for Other User. This laptop never had a login or password set as far as I know and always started up to the main screen without a login.
The back story is that I have been asked to debug this heavily infested machine which never had any protection at all and barely functioned. I used repeated cycles of Avast (boot time) Malwarebytes, and spybot to get it to where it would function. I uninstalled many programs that were PUP's or worse using CCleaner. I tried not to get anything vital and researched everything I removed.
The main user had Admin privileges and was the one that used to open. She never made a recovery thumbdrive when new. How can I get it to open again? I tried to start it with a bookable USB (yes the Bios is set to boot from USB) and also a CD but no luck. I hate to tell her to buy a new recovery disc from Lenovo, Any suggestions?