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Laptop screen goes black back and forth during gaming

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  • Gaming
  • Laptops
  • Games
  • Laptop Screen
  • Graphics
  • Asus
Last response: in Laptop Tech Support
December 27, 2015 1:31:02 PM

I have an Asus ROG GL771 JM-DH71 laptop and whenever I game on it, the screen goes black for a few seconds and then goes back to normal. The sound still plays but the screen just cuts out. Updating to the latest drivers didn't solve anything. This problem gets really annoying and hopefully someone can help me out.

More about : laptop screen black back gaming

a c 245 D Laptop
a b Ĉ ASUS
a b 4 Gaming
December 27, 2015 1:43:16 PM

if have or can borrow an external monitor to see if it cuts out on that too or not.
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December 27, 2015 1:46:56 PM

ffg7 said:
if have or can borrow an external monitor to see if it cuts out on that too or not.



Ok, I tried it and it doesn't cut out on the external monitor.
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a c 245 D Laptop
a b Ĉ ASUS
a b 4 Gaming
December 27, 2015 2:18:01 PM

so is not a videocard problem which is good being that is part of the motherboard.
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December 27, 2015 2:44:01 PM

ffg7 said:
so is not a videocard problem which is good being that is part of the motherboard.


Any way of fixing it?
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January 1, 2016 7:22:56 PM

Update: Using the Intel Integrated Graphics Card doesn't flicker, while using the GTX 860M does.
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a c 245 D Laptop
a b Ĉ ASUS
a b 4 Gaming
January 1, 2016 9:16:49 PM

what windows version are you using?
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January 2, 2016 9:39:26 AM

ffg7 said:
what windows version are you using?


Windows 8.1
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a c 245 D Laptop
a b Ĉ ASUS
a b 4 Gaming
January 2, 2016 5:19:03 PM

what is the driver version number of that card like 15.1.13.0 or something like that? how long has this been going on & have you tried a system restore to before this problem started?
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January 5, 2016 1:45:40 PM

ffg7 said:
what is the driver version number of that card like 15.1.13.0 or something like that? how long has this been going on & have you tried a system restore to before this problem started?


10.18.13.5900
It's been going on since I got the laptop and no, I haven't tried a system restore.
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January 13, 2016 5:33:23 PM

The drivers didn't fix the problem and the laptop is about 5 months old, but I wasn't hoping I wouldn't have to send it back for warranty.
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Best solution

a c 245 D Laptop
a b Ĉ ASUS
a b 4 Gaming
January 13, 2016 5:44:13 PM

send it back as that is what the warranty is for. save what data you want for just in case they send a replacement laptop without your info on it.
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